Refund and Returns Policy

At WOLFF Outdoor, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you have the option to return (part of) your order.

1. Return Period

  • You have 14 days after receiving your order to register a return.

  • After registration, you have another 14 days to send the product back.

2. Conditions

A return will only be accepted if:

  • The product is undamaged, unused, and complete.

  • The product is returned in its original packaging, if reasonably possible.

  • The item is clean and in resalable condition.

Please note: Products made to order or customized specifically for you cannot be returned.

3. Return Costs

  • Return shipping costs are at your own expense, unless the return is due to our error (e.g., a wrong or damaged product delivered).

  • Unpaid or cash-on-delivery returns will not be accepted.

4. Refunds

  • Once we have received your return in good condition, we will refund the full purchase amount (including the initial shipping costs of the outbound delivery) within 14 days, using the original payment method.

  • If you return only part of your order, we will refund the amount of the returned items only.

5. Exchanges

Would you like to exchange an item? Please return the product and place a new order via our webshop.

6. Damaged or Incorrect Items

Please check your order immediately upon delivery. If there is any damage or if you have received the wrong product, contact our customer service within 48 hours. We will provide a suitable solution.

7. How to Register a Return

  • Register your return via in**@**********or.com.

  • Always include your order number and name with the return so we can process it quickly.

8. Return Address

All returns should be addressed to:

WOLFF Outdoor
Het Wargaren 21
5397 EJ Lith
The Netherlands